If an error occurs during email delivery, the sender receives a bounce from the sender's mail server or from the recipient's mail server. When a server accepts a message for delivery, it also delivers a bounce if the delivery fails.
Depending on whether you use the Sitecore Email Cloud, EXM uses one of the following methods to collect the bounces.
Collect bounces using Sitecore Email Cloud
By default, EXM collects the bounced email campaigns on a scheduled interval using the
Sitecore.EDS.Providers.Sparkpost.Tasks.PullBouncesAgent setting in the <
scheduling> section in the
<agent type="Sitecore.EDS.Providers.Sparkpost.Tasks.PullBouncesAgent, Sitecore.EDS.Providers.Sparkpost" method="Run" interval="01:00:00">
Specify the interval for when you want the Sitecore Email Cloud to collect the bounces.
Specify how far back from when you start the Sitecore Email Cloud provider that you want EXM to collect bounces.
Specify the default page size for the Sparkpost API. By default, 2500
This setting must correspond to the limit that is set in the Sparkpost API.
Collect bounces using a custom SMTP
If you use a custom SMTP, you can configure the bounce settings on the manager root, on the Content tab, in the Delivery Status Notifications section.
Select this check box to collect bounces from the email address that is used to send your email campaigns. Any blank fields will inherit the values from the manager root.
If you clear this check box, the system ignores the delivery notification settings and behave as though all messages have been delivered successfully.
Specify the email address that you want the service to send bounces to.
Specify the POP3 server address/name. (mandatory)
Select if you want to the POP3 server to use SSL for transferring email campaigns.
Specify the port for transferring messages from the POP3 server. (mandatory)
POP3 User Name
Specify the POP3 server user name.
Specify the POP3 server user password.
The bounces are collected on a scheduled interval using the setting
Sitecore.EDS.Providers.CustomSmtp.Tasks.PullPop3BouncesAgent in the
<scheduling> section of the
<agent type=" Sitecore.EDS.Providers.CustomSmtp.Tasks.PullPop3BouncesAgent, Sitecore.EDS.Providers.CustomSMTP" method="Run" interval="00:01:00">
<param ref="exm/eds/receiversCollection" />
Specify the interval during which you want the custom SMTP to collect the bounces.