The default configuration of Commerce Connect uses the Abandoned Cart engagement plan to:
- Track a visitor and follow up when they leave the shop prematurely and abandon their shopping cart.
- Store a copy of the shopping cart.
A copy of the cart is stored so that the cart is immediately available when the Sitecore Experience engine recognizes a visitor. Some external systems only support part of the shopping cart functionality and data. In these cases, the entire cart is stored in the engagement plan state.
This topic outlines how to:
- Disable the Abandoned Cart engagement plan
- Disable the functionality that saves a cart to the engagement plan state
Disable the Abandoned Cart engagement plan
If you do not want to use the Abandoned Cart engagement plan, you can disable it by commenting out the following processors in the
MoveVisitorToInitialStateprocessor in the
UpdateVisitorInEAPlanprocessor in the following pipelines:
Disable the functionality that saves a cart to the engagement plan state
If you do not want to save a cart to an engagement plan state, you can disable this functionality by commenting out the following processors from the pipelines in the
ExecuteQueryprocessors in the
SaveCartToEaStateprocessor in the
FindCartInEaStateprocessor in the
LoadCartFromEaStateprocessor in the
DeleteCartFromEaStateprocessor in the
CheckCanBeResumedprocessor in the