Browser and session compatibility in FXM

Last updated Wednesday, April 4, 2018 in Sitecore Experience Platform for Administrator, Developer

Because of the differences between browsers, FXM cannot always track contacts with the same ID across multiple sites.

The following tables list the currently supported options:

Matrix #1

Matrix #2

If the external site and the Sitecore site are hosted on different domains:

  • For Chrome and Firefox – FXM can successfully track the same contact across both websites.
  • For Safari and iOS or any version of IE – FXM assigns each contact a unique contact ID per website.

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