Content profiles are categories that you define to track a contact’s behavior as they navigate through your website. Content profiling can help you gain a better understanding of the behavior, actions, and interests of your contacts.
Content profiles consist of three basic elements:
- Profile keys – the attributes of the categories you want to track
- Profile values – the numeric values you assign to different profile keys
- Profile cards – saved combinations of profile keys and values that you apply to your content
You can also create personas or fictional characters to represent typical contacts that you assign profile cards to. Personas can be used to implement personalization rules.
You create content profiles, profile keys, profile cards and personas in the Marketing Center. You assign profile values to items in the Experience Editor.
Profile keys describe different aspects of your profiles. You assign numerical profile values to your profile keys, then use profile values to track how contacts interact with the website. Sitecore has some predefined profiles that already have profile keys assigned to them. You can also create your own profile keys.
All of the information that you collect about your contacts – the pages they view, the goals they complete, and the path they use to navigate through the site – can help you identify areas of your website that need improvement. You can also use this information to segment contacts and to create rules for personalization.
This information is useful to your sales team. For example, if a contact achieves a high profile value in certain categories, or profile keys, this can indicate that they are a potential sales opportunity. You can enter them into your CRM system as a potential lead, or send them an e-mail.
Profile cards contain saved profile keys and profile values. You can use profile cards to assign standardized profile values to items across your website.
When setting up profiles for your content, you can create personas. Personas are fictional characters that represent specific contact types within your target demographic. Personas describe the life, age, habits, background, interests, and profession of a fictional character that may use your site in a particular way.
You can create profile cards that describe the way that a persona would consume content on your website.